How Artshell Supports You

Artshell Support

The Artshell Support team is here to help you use the software and answer any questions you may have about its features.

We are open Monday through Friday, from 10:00 a.m. to 6:00 p.m. (CET), except on Italian holidays.

Contacts

You can contact us through one of the following channels:

• Email: support@artshell.eu
• WhatsApp: +39 345 787 3927
• Support Form: Contact Us

Support is available in Italian and English to assist international customers and partners.

How can we help you?

Our team is here to help you use Artshell and resolve any technical issues related to the software.

We can help you, for example, with:

• use of the software's features;
• your account settings;
• troubleshooting or resolving malfunctions;
• explanations of the available features.

To help us assist you as quickly as possible, please always provide us with the following information:

• your Artshell account name;
• a detailed description of the problem;
• any screenshots or screen recordings;
• the steps that caused the problem.

Support Near You

When you Contacts, your request is handled directly by the Artshell Support team.

We work closely with software developers every day so that we can quickly investigate any issues and provide you with accurate, timely, and up-to-date support.

Send screenshots and screen recordings

To help us identify and resolve any issues more quickly, we recommend that you include a screenshot with your request or, when possible, a screen recording that shows the problem you're experiencing.

If you don't know how to create them, you can use one of the following free tools:

Screenshot

• Windows: Use the Snipping Tool, which is already included in the operating system, or the keyboard shortcut Windows + Shift + S.
• macOS: Press ⌘ + Shift + 4 to select an area of the screen, or ⌘ + Shift + 3 to capture the entire screen.

Screen Recordings

• Windows: use Snipping Tool, which in the latest versions of Windows also lets you record your screen, or Xbox Game Bar (Windows + G).
• macOS: Press ⌘ + Shift + 5 and choose " Record Entire Screen " or " Record a Portion of the Screen."

If you prefer to use an online service, we recommend:

• Loom – perfect for recording your screen and quickly sharing a link. Click HERE for the link to install the extension on Google Chrome.
• Jam – lets you record your screen and automatically attach technical information that can help resolve the issue. HERE is the link to install the extension for Google Chrome.

Whenever possible, try to include in the recording all the steps leading up to the problem and any error messages that appear.

Response Times

Our goal is to respond to all inquiries as quickly as possible.

Requests are handled by taking the following into account:

• the urgency of the problem;
• the complexity of the request;
• the order of arrival.

Some reports may require further technical investigation or the involvement of our development team. In such cases, we will keep you updated on the status of your request.

Scope of Support

Artshell Support provides assistance exclusively for the features and services developed by Artshell.

The following are not covered by the support service:

• problems related to the Internet connection;
• local area network configurations;
• hardware devices;
• third-party software not developed by Artshell.

Our Commitment

Our goal is to provide timely, clear, and professional assistance.

We are committed to:

• listen carefully to every request;
• communicate clearly and transparently;
• identify the most effective solution;
• Keep you updated on the status of the report when further information is needed.

Similarly, we ask that all interactions with our team be conducted with mutual respect. Offensive or aggressive behavior will not be tolerated.

If you need assistance or have questions about using Artshell, our team is here to help. We'd be happy to help you find the solution that best fits your needs!