In the Media section of the contact, by clicking on the + button on the right hand side of the search bar it is possible to open the media library of you Artshell account, namely the place where all the images, the videos, and the files you upload on Artshell are stored.
As you can see the media library has three TABS above its search bar:
- images: to upload pictures
- videos: to upload videos
- files: to upload files
To add a new image it is sufficient to select the Image TAB on top, drag the picture and drop it on the area of the media library, or otherwise it is possible to click on the + button on the right hand side of the search bar, select the image that you want to upload and proceed.
Note: We remind you that it is possible to upload more than a picture at a time in both cases.
Before starting with uploading the pictures, the system will present you a record for each image you wish to upload in which it is possible to write in two languages (Italian and English): the name of the file, a description, and some notes.
We invite you to fill in the information in the various fields so to keep your media library as clear and precise as possible, so to avoid uploading contents more than once because you cannot find the image you needed even thought you had previously already uploaded it.
In case you selected more images to upload at once and among these there was one picture that you actually do not wish to upload, you may use the command “skip” (the arrow on the top right hand side close to the X to close the window) in order to drop the upload of that very image.
Once the tab of the image has been filled in, by clicking on the button upload on the top left hand side of the window, the uploading process will start.
The uploading process is divided into two parts:
- the system starts uploading the image on the media library.
- The system, once the upload is completed, begins the phase of “processing”, namely the automatic conversion of your file to optimize it for the web.
We remind you that the uploading process of an image may require some time in case the file was very heavy or in case your internet connection was not very fast.
Once the image is uploaded onto the media library you can add it to the media section of the contact, by clicking on it and using the button add on the top left hand side. If instead you wish to upload more than one image at once, you have to select them by using the symbol to the right hand side of the search bar close to the button +, and add them with the black button “Add” on the top left hand side.
We remind you that it is possible to select and add 20 images at the same time at the most.
Should you experience any trouble in using the media library or when uploading images, or should any error message pop up, we kindly ask you to write us at email@example.com by providing us your information, the name of your account, the problem your are experiencing or the request for help. We ask you to be as detailed and specific as possible (you can also send us screenshots) with regards to the issue you are facing or the request for help, so to help our support department to be able to identify and solve the problem in the fastest way.