In the File Tab of the event record, by clicking on the button + on the right hand side of the search bar it is possible to open the media library of Artshell, namely the place where all your images, videos, and file you upload on the program are stored.
As you can see, the media library has three TABS on top of the search bar:
- Images: where to upload the pictures
- Videos: where to upload the videos
- Files: where to upload the files
To upload a new attachment it is sufficient to select the File tab on top, drag the file and drop it in the media library area; otherwise it is possible to click on + to the right of the search bar, select the file you wish to upload and proceed.
Note: We remind you that it is possible to upload more than one file at a time in both cases.
Before beginning with the upload of the file the system will present you a tab for each file that you wish to upload, where it is possible to write in two languages (Italian and English): the name of the file, a description, and some notes.
We invite you to fill in the information in the various fields so to keep your media library as clear and precise as possible, so to avoid uploading contents more than once because you cannot find the image you needed even thought you had previously already uploaded it.
In case you selected more files to upload at once and among these there was one that you actually do not wish to upload, you may use the command “skip” (the arrow on the top right hand side close to the X to close the window) in order to drop the upload of that very file.
You can check how much has already been uploaded by relying on the green bar.
We remind you that the uploading process of a file may require some time in case the file was very heavy or in case your internet connection was not very fast.
Once you file has been uploaded on the media library you can add it to the section File of the event record by clicking on it and using the button add, to the top left hand side. If instead you wish to add more files at once, you have to select them by using the symbol on the right of the search bar next to the + button, and add them with the black add button on the top left.
Should you encounter any trouble using the media library or uploading and managing the files, or should any error pop up, we kindly ask you to write us at firstname.lastname@example.org by providing us your information, the name of your account, the problem your are experiencing or the request for help. We ask you to be as detailed and specific as possible (you can also send us screenshots) with regards to the issue you are facing or the request for help, so to help our support department to be able to identify and solve the problem in the fastest way.