It is possible to duplicate your emails, both in case their state is Sent or Draft. The duplication feature of an email is designed to allow you to organize a sort of a template for your emails from which to make changes, even small ones, for each time you send one.
To duplicate an email, both in Draft or Sent state, it is necessary to open the detail panel of the email, and click on the + symbol within the two squares on black background, in the toolbar on the top right of the screen.
The system will then duplicate the email you are working on and it will ask you to add the sender, the recipient’s details, and the object before saving and sending it.
Should you encounter any trouble, or should any error pop up, we kindly ask you to write us at firstname.lastname@example.org by providing us your information, the name of your account, the problem your are experiencing or the request for help. We ask you to be as detailed and specific as possible (you can also send us screenshots) with regards to the issue you are facing or the request for help, so to help our support department to be able to identify and solve the problem in the fastest way.