Once you have sent an email or newsletter you can check the statistics of sending, reading and opening of any links. Inside the email or newsletter sent, click on the Analysis button at the top left.
Please note that statistics are considered on the recipients, that is, on each email of the contacts enabled to receive your communications. For example, if a contact has two active email addresses (see email status) then the system will consider two recipients for that contact.
Entered in the Analysis section you will find a summary panel in which are listed:
- Activity: here you will find:
- Delivered emails:the number and percentage, out of the total, of recipients who have received the email sent; To look in detail at the individual email addresses just click on the delivered window. Please note that, by recipient, the system means any email address enabled to receive your communications.
- Opened emails: the number and percentage, out of the total number of recipients, who opened the sent email. To look in detail at individual email addresses just click on the opened window. Please note that, by recipient, the system means any email address enabled to receive your communications.
- Opened links: the number and percentage, out of the total number of recipients, who opened a link within the sent email. To look in detail at individual email addresses simply click on the opened links window. Please note that, by recipient, the system means any email address enabled to receive your communications.
- Unsubscribed: the number of recipients who have disabled their email address to not receive your communications. To look at the individual email addresses in detail, simply click on the Unsubscribed heading to the right
- Errors: by clicking on any window between delivered, opened, opened links or the Unsubscribed heading, it will be possible to view the list of emails in detail, but at the same time it will be possible to expand the search for activities and observe the errors section as well. Then click on the drop-down window and select the last heading Errors, here you will be able to observe the number and percentage of sends, out of the total number of recipients, for which there is a syntax error in the recipient's email, which is the reason why your communication was impossible to deliver; please note that, by recipient, the system means any email address enabled to receive your communications.
- Tags: the number of recipients who belong to a specific tag and to whom the email was sent. Recipients, divided by tag are analyzed with respect to how many times they opened the email, delivered emails and opened links. Using the arrow on the right of the tag environment you can select the various fields analyzed.
At the bottom of the Analysis section you will find the Opened section where you can look at the time frame in which emails sent were opened, delivered, and links attached opened. You will also be able, by clicking on the All time heading, to open a drop-down that will allow you to select the time frame by choosing days on a calendar.
Next in the Most Opened section, you can instead analyze statistics by individual contact or recipient. You can in fact use the search feature to filter by the name or address of a particular contact, or browse the list, which is sorted in descending order by number of opens.
In this list, in addition to seeing the date and time a recipient read or received your communication, you can see the number of times that contact opened the email. The number of times is identified by the number next to the blue ticks on the right side, at the recipient's name.
Should you encounter any trouble, or should any error pop up, we kindly ask you to write us at firstname.lastname@example.org by providing us your information, the name of your account, the problem your are experiencing or the request for help. We ask you to be as detailed and specific as possible (you can also send us screenshots) with regards to the issue you are facing or the request for help, so to help our support department to be able to identify and solve the problem in the fastest way.