Forgot your password?

Reset your Artshell account password

If you've forgotten your Artshell account password, follow these steps to reset it:

  1. On the login screen, click " Forgot Password."
  2. Enter the email address associated with your Artshell account (or the email address that was rejected when you tried to log in) and click " Reset password."
  3. Check your email: you'll receive a 6-digit verification code. Enter the code you received and set a new password.
  4. If you haven't received the email, click "Resend" to request a new code. We also recommend checking your Spam and Junk folders.
  5. Click " Update Password " to confirm the change.


The " Forgot Password " feature is also useful for checking whether you've already created an Artshell account with the same email address in the past.

Note: This procedure also applies to users invited to collaborate on an Artshell account via the Users and Roles feature. For more information, see the article: Manage users and roles (Premiere accounts only)

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